Three-dozen knowledge sharing barriers

Yesterday I read a paper by Andreas Riege with the title, Three-dozen knowledge sharing barriers managers must consider. It’s a literature review that lists sets of potential knowledge-sharing barriers. The lit review has one major omission I noticed; there is no mention of Gabriel’s Szulanski’s work on knowledge sharing barriers (see references below).

The list is worth having as a ready reference to remind you of things to consider when you are crafting a knowledge strategy. He divides the barriers into three categories: individual, organisational and technological.

Individual knowledge sharing barriers

• general lack of time to share knowledge, and time to identify colleagues in need of specific knowledge;
• apprehension of fear that sharing may reduce or jeopardise people’s job security;
• low awareness and realisation of the value and benefit of possessed knowledge to others;
• dominance in sharing explicit over tacit knowledge such as know-how and experience that requires hands-on learning, observation, dialogue and interactive problem solving;
• use of strong hierarchy, position-based status, and formal power (“pull rank”);
• insufficient capture, evaluation, feedback, communication, and tolerance of past mistakes that would enhance individual and organisational learning effects;
• differences in experience levels;
• lack of contact time and interaction between knowledge sources and recipients;
• poor verbal/written communication and interpersonal skills;
• age differences;
• gender differences;
• lack of social network;
• differences in education levels;
• taking ownership of intellectual property due to fear of not receiving just recognition and accreditation from managers and colleagues;
• lack of trust in people because they misuse knowledge or take unjust credit for it;
• lack of trust in the accuracy and credibility of knowledge due to the source; and
• differences in national culture or ethnic background; and values and beliefs associated with it (language is part of this).

Organisational knowledge sharing barriers

• integration of KM strategy and sharing initiatives into the company’s goals and strategic approach is missing or unclear;
• lack of leadership and managerial direction in terms of clearly communicating the benefits and values of knowledge sharing practices;
• shortage of formal and informal spaces to share, reflect and generate (new) knowledge;
• lack of transparent rewards and recognition systems that would motivate people to share more of their knowledge;
• existing corporate culture does not provide sufficient support for sharing practices;
• deficiency of company resources that would provide adequate sharing opportunities;
• external competitiveness within business units or functional areas and between subsidiaries can be high (e.g. not invented here syndrome);
• communication and knowledge flows are restricted into certain directions (e.g. top-down);
• physical work environment and layout of work areas restrict effect sharing practices;
• internal competitiveness within business units, functional areas, and subsidiaries can be high;
• hierarchical organisation structure inhibits or slows down most sharing practices; and
• size of business units often is not small enough and unmanageable to enhance contact and facilitate ease of sharing.

Technological knowledge sharing barriers

• lack of integration of IT systems and processes impedes on the way people do things;
• lack of technical support (internal and external) and immediate maintenance of integrated IT systems obstructs work routines and communication flows;
• unrealistic expectations of employees as to what technology can do and cannot do;
• lack of compatibility between diverse IT systems and processes;
• mismatch between individuals’ need requirements and integrated IT systems and processes restrict sharing practices;
• reluctance to use IT systems due to lack of familiarity and experience with them;
• lack of training regarding employee familiarisation of new IT systems and processes; and
• lack of communication and demonstration of all advantages of any new system over existing ones.

Riege, A. (2005). "Three-dozen knowledge-sharing barriers managers must consider." Journal of Knowledge Management 9(3): 18-35.

Szulanski, G. (1996). "Exploring internal stickiness: Impediments to the transfer of best practice within the firm." Strategic Management Journal 17: 27-43.

by Shawn Callahan - 3/09/06
Filed in Knowledge.
http://www.anecdote.com.au/archives/2006/09/threedozen_know.html