What was evident was the enormous amount of experience, knowledge and understanding of context that enabled the tailoring of procedures to be done effectively and with due regard to the circumstances. The 'people' bit was always much more important than the 'process' bit. If we wanted a procedure to be followed precisely there was a lot of work up front ensuring the necessary understanding (knowledge, context) was provided and a lot of resources monitoring compliance. As the drive for military 'efficiency' bit in the late part of my career the extent to which the basics were done dropped dramatically.
It was like the organisation just started to assume it would get done 'because everyone knows its important' and yet it behaved in a way that gave no indication that it was, in fact, important. Hmmm, sound familiar?
No comments:
Post a Comment